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CRM/Customization

Archive of all articles tagged as "CRM/Customization"

Fairytale Ending

An upscale catalog cuts its mailing list — and increases sales

By: Samar Farah

The story behind Fairytale Brownies has all the charm of your classic rags-to-riches yarn: Two friends who first met in kindergarten decide in 1992 to launch a company with little more than a secret family recipe. …

A Fresh Take

A new twist on direct mail coupons sweetens the pot for incentive programs

By: Christopher Caggiano

After the devastation of Hurricane Katrina in 2005, many of New Orleans’ businesses struggled to get back on their feet. Bruce Frommeyer — who owns eight Subway® Restaurants in the area — was able …

Building Character

Are focus groups a thing of the past? For a growing number of marketers, the answer is yes. Will “personas” take their place?

By: W. Eric Martin

Focus groups have been a staple of marketing research for decades, but Rodger Roeser, president of Eisen Management Group, …

Girl Power

Toymakers are using direct mail to buttress innovative brand marketing geared toward girls

By: Frank S. Washington

Girls rule.

Sure, some adolescent boys might disagree — but when it comes to some of the most effective and immersive marketing experiences currently being developed for younger consumers, there’s no question that female …

Personalization Gets More Detailed

New loyalty cards reveal more than ever about customers

By: Lara Jensen

Like a guy in a bar trying to get a girl’s telephone number, loyalty programs are increasingly chatting up customers with personalized messages that, in effect, say, “Haven’t we met somewhere before?”

While the use of a customer’s …

Jumping on the Brandwagon

Now embraced by even some of the most upscale brands, insert-media pieces are suddenly enjoying renewed popularity

By: Anne Stuart

When Jill Eastman Vidal was working for a catalog company back in the mid-1990s, she thought insert media seemed like a great marketing tool — but didn’t get why so …

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